bet22 Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy describes how bet22 ("we", "us", "the platform") collects, processes, stores, and protects the personal data of players who use bet22.st. It applies to all registered users and to visitors browsing the platform, regardless of where they are located within the Philippines.

We take data privacy seriously. This policy is written to be straightforward and easy to follow so you know exactly what happens to your information when you use bet22. We do not use your data in ways that are not described here, and we do not sell personal data to advertisers or unrelated third parties.

2. Data We Collect

We collect personal data in several ways – directly from you when you register or use the platform, automatically when you browse or play, and from third parties involved in payment processing or identity verification.

Information you provide directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address (city, province, postal code)
• Government-issued ID details submitted for KYC verification
• Payment account details (e-wallet reference, bank account name) used for deposits and withdrawals in Philippine Peso
• Communications sent to our support team

Information collected automatically:

• IP address and general location data
• Device type, operating system, and browser version
• Pages visited, time spent, and features used on the platform
• Session timestamps and login history
• Cookie data and similar tracking technologies

We collect only what is necessary for the purposes described in this policy. If a particular piece of information is optional, we will indicate that at the point of collection.

3. How We Use Your Data

Your personal data is used for the following purposes:

We do not use your data for automated profiling that produces legal or similarly significant effects without human review. Marketing communications from bet22 are limited to platform-related updates and are sent only to registered users.

4. Who We Share Your Data With

We share your personal data only where necessary to provide the bet22 service. The categories of recipients are:

• Payment service providers: Local payment processors and e-wallet integrators that handle PHP transactions. These providers receive only the data needed to complete your transaction.
• Identity verification providers: Third-party KYC service providers that verify government-issued IDs and confirm player eligibility.
• Technology and hosting providers: Cloud infrastructure and platform services that host and operate the bet22 platform. Data processing agreements are in place with these providers.
• Fraud and security services: Service providers that help detect and prevent fraudulent activity, account takeovers, and money laundering.
• Legal and regulatory authorities: Where we are required by applicable law to disclose information to a government authority or law enforcement body, we will comply with that obligation.

We do not sell, rent, or trade your personal data to marketing companies, data brokers, or unrelated third parties. Any third party with whom we share data is bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

bet22 uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as language settings and previously used deposit methods.
• Analytics cookies: Help us understand how the platform is used so we can improve performance and fix issues. Data collected is aggregated and not used to identify individual users.

You can manage or disable non-essential cookies through your browser settings. Disabling certain cookies may affect how some features of bet22 work. Refer to your browser's help documentation for instructions on managing cookie preferences.

6. Data Security

bet22 applies technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the bet22 platform
• OTP (one-time password) verification for account login and sensitive actions
• Access controls that limit which team members can view personal data, based on job function
• Regular security reviews and monitoring of platform infrastructure
• Encrypted storage of sensitive account data

7. How Long We Keep Your Data

We retain your personal data for as long as your bet22 account is active and for a period after account closure as required by applicable legal and regulatory obligations. Specific retention periods vary by data type:

• Account registration data and KYC records are retained for a minimum of five years after account closure to meet anti-money laundering and financial record-keeping requirements.
• Transaction records, including deposit and withdrawal history in PHP, are retained for a minimum of five years.
• Support communications are retained for up to three years after the matter is resolved.
• Analytics and usage data in aggregated, non-identifiable form may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights Over Your Data

As a bet22 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you can ask us to correct it. You can also update some details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that we may be required to retain certain records for legal or regulatory reasons even after a deletion request.
• Right to restriction: You can ask us to limit how we process your data in certain circumstances, such as while a dispute is being investigated.
• Right to object: You can object to certain types of data processing, such as processing for direct marketing purposes.
• Right to data portability: You can request your data in a structured, commonly used format for transfer to another service where technically feasible.

To exercise any of these rights, contact bet22 support using the email address listed in the Footer of this page. We aim to respond to data rights requests within 30 days. In some cases, we may need to verify your identity before processing a request.

9. Players Under 21

bet22 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we discover that a registered account belongs to a person under the minimum age, that account will be suspended immediately and any related data will be handled in line with our account termination procedures.

If you believe a person under 21 has registered on bet22, please contact our support team so we can investigate and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When we make significant changes, we will update the "Last updated" date at the top of this page. For material changes that affect how we use your data, we will notify you via email or a platform notification.

Continuing to use bet22 after a policy update means you accept the revised terms. We encourage you to review this page periodically to stay informed.

11. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or want to raise a concern about how your information has been handled, reach out to the bet22 support team. Our contact email is listed in the Footer section of this page.

For general questions about your account, deposits, and platform features, visit the FAQ page first – it covers the most common queries from Filipino players and may have the answer you need right away.